Client Satisfaction Survey

How have we done?

We aim to provide an excellent service and appreciate the invaluable feedback we receive from clients. To ensure we maintain standards, and listen to how we might improve, we’d like to know about your experience in using our services. We really appreciate a couple minutes of your time to give us your honest opinion by answering the questions below.

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Your Name *

First

Last

Your Email Address *

Email

Your Postcode *

Postcode

Your Adviser's Name *

Adviser name

1. Overall satisfaction with service provided *— Select Choice —Very SatisfiedSatisfiedIndifferentDissatisfiedVery Dissatisfied

2. Relevance of Advice (i.e. how would you rate our recommendations in relation to your needs) *ExcellentGoodAveragePoorVery Poor

3. Clarity of communications (i.e. was everything clearly explained to enable you to make informared decisions) *ExcellentGoodAveragePoorVery Poor

4. Meeting your expectations (i.e. how well did we understand and meet your needs) *— Select Choice —Very SatisfiedSatisfiedIndifferentDissatisfiedVery Dissatisfied

5. Appropriate level of contact (i.e. how relevant & timely were our communications) *ExcellentGoodAveragePoorVery Poor

6. Helpfulness of staff (i.e. how well did we respond to any queries) *ExcellentGoodAveragePoorVery Poor

7. Based on your overall experience, would you use Nexus' services again? *

• Definitely
• Maybe
• Unlikely

8. Based on your overall experience, would you recommend Nexus to others? *

• Definitely
• Maybe
• Unlikely

Comments

If you would like to comment on the services provided, or make any suggestions as to how we can improve our services, please do so in this box.

We sometimes use favourable client comments as testimonials on our website, however for confidentiality we never identify clients by their full name, only first name or initials. If you do not wish your comments to be used please state ‘do not use’ in the comments box.

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